In order to help users play movies nice and easy, we here provide some technical support for you. If you came across any problem about the software or its playback, you can search for it in this chapter.
- If you meet the problem about the decoder when playback, please tick the debug mode and movie sampling mode, and then send the log file and M2TS file to us.
- If you meet the "fail to open" problem, please tick the disc sampling mode and then send the produced file to us.
- If the playback is unsmooth, please tick the performance test and then sent the screenshot about the device I/O speed rate to us.